1. Returns Eligibility

​

To be eligible for a return or refund:

• Your item must be unused, in its original condition and packaging.

• The return request must be made within 14 days of receiving your order.

• Proof of purchase (e.g. order number or receipt) is required.

 

2. Non-Returnable Items

​

Unfortunately, we cannot accept returns or offer refunds for:

• Gift cards or vouchers

• Sale or clearance items (unless faulty)

• Perishable goods (if applicable)

• Custom or made-to-order products

 

3. Faulty or Damaged Items

​

If your item arrives damaged or faulty:

• Please contact us within 7 days of delivery.

• Email [your contact email] with a photo of the item and your order details.

• We’ll arrange a replacement, exchange, or refund at no extra cost to you.

 

4. Change of Mind

 

We’re happy to offer a refund or store credit for change-of-mind returns, provided the item meets the eligibility criteria above. Return shipping costs are the customer’s responsibility.

 

5. Refunds (if applicable)

 

Once we receive and inspect your return:

• We’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• Original shipping costs are non-refundable.

 

6. Exchanges

 

If you'd like to exchange an item for a different size, colour, or product:

• Contact us to check availability.

• You’ll be responsible for return shipping, unless the item is faulty.

 

7. Return Shipping

​

To return your product, please contact us at madeintaupo@gmail.com for the correct return address.

We recommend using a tracked courier service. Lonely Drover is not responsible for lost or undelivered return parcels.